FAQ
Please use the following links to navigate to a section of the FAQ page:General Questions
About us
Our Products
Energy Saving Blinds
Shipping and Delivery
Payments
Our Eco Policy
General Questions
Q. What is "Being Green" or "Being Eco Friendly"?A. To be "green" or to be "eco-friendly" can mean different things to different people. As a short description, being green (or eco-friendly) means to be aware of the environment, and your actions that effect it. Reducing your energy consumption to benefit the environment would therefore be classed as one example of "being green" or being eco-friendly.
Q. Is it easy being green?
A. By taking steps one at a time, you could be helping the environment a lot quicker than you thought. We have compiled a list of 10 Easy Energy Saving Tips, which should give you some useful ways to help you become more green.
Q. What does "Organic" mean?
A. Organic is a name given to food and crop that has been produced or reared to certain standards. The Soil Association states that these standards include the restriction of using artificial chemical fertilisers and pesticides on crops. Also the use of drugs and antibiotics are strictly forbidden when rearing animals.
Q. Why are organic products more expensive than normal products?
A. "Normal" products that don't use organic farming techniques are usually heavily subsidised by the taxpayer through the government for their use of chemicals. Organic farming receives very little subsidies from the taxpayer, hence why organic food and other organic products are more expensive to purchase. If all farms in the UK were to use organic farming methods, the tax being paid for intensive farming techniques could be greatly reduced.
Q. Is it easy to save energy?
A. By following our 10 Easy Energy Saving Tips, you can help to save energy easily throughout your home. These tips have been compiled to help you save the most amount of energy and money in the least amount of time.
Q. Can I save money by saving energy?
A. The less energy you use throughout your home, the more chance you'll save money on your energy bills. In our 10 Easy Energy Saving Tips, we give a breakdown of the average amount of money saved in each tip.
Q. Are there any charities that help support the environment?
A. WWF, World Land Trust, Friends of the Earth, and Rainforest Alliance are all well know charities that are helping to save the environment. We encourage anyone to donate to any of these helpful charities.
Q. How do I calculate my carbon emissions?
A. Direct Gov provide an easy to use CO2 calculator that helps to calculate your carbon emissions, along with suggestions of how to reduce your carbon footprint.
About Us
Q. Where is Easy Green Store based?A. We are based in North East London (UK) in the borough of Waltham Forest.
Q. How long has the Easy Green Store been running for?
A. We were established in 2009 and are currently in the first year of business.
Q. Can I visit an Easy Green Store shop?
A. Unfortunately, we do not own a physical shop, and do not plan to open a shop in the future due to the eco friendly benefits of running an online green shop.
Q. Where can I find more information about Easy Green Store?
A. You can visit our About Page, which should answer most of your questions about Easy Green Store. If you are still in need of an answer, you can contact us through our Contact Page.
Our Eco Products
Q. What kind of eco products does Easy Green Store sell?A. We sell a variety of products that are eco friendly, energy saving or green. Our eco products range from Solar Powered Lights to Energy Saving Blinds. All of our eco products benefit the environment in either the materials they are produced from, or by their use.
Q. Where can I find more information about your eco products?
A. You can visit our Eco Friendly Products page where you will find a range of products that we supply.
Energy Saving Blinds
Q. What types of Energy Saving Blinds does Easy Green Store supply?A. Easy Green Store supplies Energy Saving Roller Blinds which are made by a trusted local company in London.
Q. Who supplies the fabric for your Energy Saving Blinds?
A. One of the most well known UK suppliers of blinds, Louvolite.
Q. What materials are used to make the Energy Saving Blinds?
A. The Energy Saving Blinds are made using only quality materials, such as heavy duty aluminium barrels and sturdy metal brackets.
Q. How much energy do your Energy Saving Blinds save?
A. According to Louvolite's research, the Energy Saving Blinds can save up to 15% of energy. All of our blinds are rated using Louvolite's rating system. 'ER1' is the most energy efficient (saving 15% of energy), followed by 'ER2' (saving 12% of energy), followed by 'ER3' (saving 11% of energy).
Q. Could I get a sample of the fabric used for the Energy Saving Blinds?
A. It is possible to send out samples of blind fabrics, although we suggest you narrow down your fabric options before we ship the samples out. This helps us preserve our stock of sample fabrics, and helps to lower waste.
Q. How do I order Energy Saving Blinds on the Easy Green Store website?
A. You can order your Energy Saving Blinds on our order page. You can order and pay for your blinds very quickly through PayPal or Google checkout.
Q. How much does Easy Green Store charge for delivering my Energy Saving Blind?
A. Easy Green Store offers Free Delivery for any order over £80. Any order under £80 will cost £1.99 to deliver.
Q. Can Easy Green Store come to fit the Energy Saving Blinds?
A. Unfortunately, we do not provide fitting or installation of Energy Saving Blinds, but provide easy to follow fitting instructions (by email and available as PDF) to all customers who order the Energy Saving Blinds. All orders come with the necessary screws and fittings to install the Energy Saving Blinds yourself. If there are any problems while fitting the blinds, please contact us via the telephone number on our Contact Page.
Q. Is it easy to fit an Energy Saving Blind?
A. All of Easy Green Store's Energy Saving Blinds are supplied with easy to follow instructions, sent to you by email to reduce un-necessary paper usage and to reduce waste.
Q. How much light comes through a black out Energy Saving Blind?
A. The Energy Saving black out fabrics allow no light to penetrate through the blind. The only light you will see will be light coming from the edges of the fabric. Easy Green Store recommends that you install black out Energy Saving Blinds outside of the recess, using a back roll to reduce the light as much as possible.
Q. What are "controls"?
A. "Controls" is the name given to the string of beads that operate the blind. By pulling the controls, you can make the blind higher or lower, helping to prevent sunlight entering a room, or to keep heat inside of a room.
Q. What should I do if I need a very large / very small Energy Saving Blind?
A. Contact Us for any exceptionally large or small blinds. If you are unsure if the blind you want is too large or too small, use our online Blind order form, which will tell you to contact us if your blind doesn't meet our specifications. We can almost always work out a solution to your measurement problems over the telephone or by email.
Q. How long will it take to deliver my Energy Saving Blinds?
A. Energy Saving Blinds are all made to measure, and therefore take time to produce, so please expect to wait 10-15 working days for the blinds to be delivered to you. You can check the status of your order on our Order Tracking page. We will always contact you with changes to your delivery date, or if there is a problem with your order.
Shipping and Delivery
Q. How are your green products delivered?A. All green products are usually packed into recyclable cardboard boxes, with decomposable padding where necessary. Where we cannot use recyclable materials, Easy Green Store will try to minimise the amount of packaging to lower its impact on the environment.
Q. Can I recycle your packaging?
A. A high percentage of Easy Green Store's packaging can be recycled although you should follow the instructions of your local council before deciding which materials can be recycled in your area. Where we cannot use recyclable materials, we will reduce our packaging to save on waste and to lower postage costs.
Q. How many days does it take to deliver my item?
A. Shipping usually takes between 3-7 working days for items to be delivered (Exc. Energy Saving Blinds), although you should allow up to 10 working days before contacting us. Easy Green Store will always contact you if an item will take longer than expected to deliver.
Q. How much do you charge for shipping?
A. Easy Green Store offers Free Delivery for any order over £80. Any order under £80 will cost £1.99 to deliver.
Q. Can I come to collect my item(s) in person?
A. Everything from Easy Green Store is delivered direct to your door and is not available for collection, excluding Energy Saving Blinds, which can be delivered or collected from our supplier. We tend to ship our items direct from our suppliers to lower transportation miles, and to get the item to you as quick as possible.
Payments
Q. Is my payment secure on the Easy Green Store website?A. You can choose whether you'd like to pay via PayPal checkout or Google checkout. Both of these checkout methods are secure and both use SSL (Secure Sockets Layer) encryption to keep your card details safe and secure. Always look for the padlock symbol on your browser when entering personal details such as credit card numbers.
Q. I don't have a PayPal or Google account, how can I pay you?
A. PayPal allows all customers, even those without a PayPal account, to pay for items through their system. Google on the other hand requires you to sign up before using their payment system. Alternatively, contact us before paying by cheque.
Q. Can I pay Easy Green Store by cheque?
A. Easy Green Store does accept cheques, but please be aware that orders will take longer to process when paying by this method. Please make cheques payable to "Easy Green Store" and send to our postage address on our contact page. Please ensure to contact us before paying by cheque.
Q. Can I pay Easy Green Store by cash?
A. We do not advise you sending cash through the postal service, and we strongly recommend using the secure PayPal or Google online payment systems as it makes payments easier and gets your items to you quicker. Alternatively, contact us if you would rather pay by cheque.
Our Eco Policy
Q. What does Easy Green Store do to help tackle climate change?A. Easy Green Store tries to do everything it can to limit it's waste products and reduce it's carbon emissions. By using both sides of paper for internal documents, using energy saving light bulbs to illuminate work areas, and by recycling all recyclable waste, we hope to reduce our carbon footprint to a minimum. In addition to this, we never send hard copy invoices to customers (only email invoices), and we host our website with one of the most eco friendly hosting companies, Green Geeks. We are also actively involved in events such as WWF's "Earth Hour", and Easy Green Store will be happy to join in any other environmental events that are brought to our attention.
Q. Where can I find more information about Easy Green Store's eco policy?
A. Please visit our Eco Policy page, where you can find our company aims and targets for reducing our carbon footprint.
